Privacy Policy for Dajaj.ae

Last updated: 27 July 2026

1. Introduction

Dajaj.ae (“we”, “our”, “us”) operates the Dajaj mobile application and website. This Privacy Policy explains how we collect, use, store, and protect your personal information. By using our app or website, you agree to the practices described in this policy.

2. Information We Collect

2.1 Location Data

We collect precise and approximate location data when you use the app. We use this data to:

• Determine delivery availability
• Assign the nearest shop
• Calculate delivery distance
• Improve service accuracy

Location data is not shared with third parties except service providers required to operate the app. You may disable location access from your device settings, but some features may not function.

2.2 Personal Information

We may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Order history

This information is used to process orders, provide customer support, and improve our services.

2.3 Device & Technical Information

We automatically collect:

• Device model
• Operating system
• App version
• IP address
• Crash logs
• Usage analytics

This helps us improve performance and fix technical issues.

2.4 Payment Information

Payments are processed securely through third‑party payment gateways (e.g., N‑Genius). We do not store your card details.

3. How We Use Your Information

• Process and deliver orders
• Provide customer support
• Improve app performance
• Personalize user experience
• Prevent fraud
• Comply with legal obligations

4. Data Sharing

We may share your information only with:

• Delivery partners
• Payment processors
• Technical service providers

We do not sell your personal information.

5. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your data at any time.

6. Your Rights

You may:

• Request access to your data
• Request deletion
• Request correction
• Request to stop receiving marketing messages

Contact us at: support@dajaj.ae

7. Security

We use industry‑standard security measures to protect your data. However, no method of transmission or storage is completely secure.

8. Children’s Privacy

Our service is not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions or requests, contact us at:
support@dajaj.ae